Placing an Order

HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
The earlier the better, we always say. But, generally, when it's not busy season, 1-2 weeks in advance is a great timeframe to get your order in. 
Wedding cakes - 3-6 months in advance (See more Wedding Cake Questions below). Graduation cakes - 2-3 weeks in advance. 
DO YOU HAVE READY-MADE CAKES I CAN JUST COME IN AND PICK UP?
Absolutely. We have case cakes (8 inch rounds that serve 6) that you can pick up at any time during business hours. 
HOW CAN I PLACE MY ORDER?
We offer many convenient ways to place your order. You can order by
DO YOU HAVE PICTURES OF CAKES YOU'VE DONE BEFORE THAT I CAN LOOK AT AND GET IDEAS FROM?
Yes, we have albums of cake pictures at both locations that you can look at.
We also have pictures on our website here: ​www.jennysbakery.com/gallery.html
And on our Facebook page: www.facebook.com/JennysBakeryNB and 
Instagram: www.instagram.com/jennysbakery
You can find inspiration anywhere and bring in your own pictures that you find online or anywhere else!
I LIVE IN ANOTHER STATE BUT WANT TO SURPRISE SOMEONE NEAR [NASA OR FRIENDSWOOD] WITH A CAKE. HOW DO I PLACE AN ORDER?
Orders are taken on a case-by-case basis. It's best to call to get your order placed. 
DO I HAVE TO COME INTO THE STORE TO PLACE AN ORDER?
We offer many convenient ways to place your order other than coming into our stores. 
You can also place your order
  • By Phone (call):  Friendswood: (281) 993-9556 | Nasa: (281) 335-1551
  • Text: 
  • Texting us:  (346) 624-9213 PLEASE INCLUDE "NASA" or "FRIENDSWOOD" with your text to let us know where you want to order/pickup from.
  • Email: Friendswood: [email protected] | Nasa: [email protected]
  • Social media message: m.me/jennysbakerynb or instagram @jennysbakery
CAN I PICK UP MY CAKE THE DAY BEFORE MY EVENT?
Picking up the cake on the day it is being served is best. However, the day before is also completely fine.
CAN I MAKE CHANGES TO MY ORDER ONCE IT'S ALREADY BEEN PLACED?
Changes can be made to an order up until 24 hours before pickup. 
WHAT INFORMATION DO I NEED TO PLACE AN ORDER?
For cake orders, we need to know how many people you are looking to serve, when you need your cake for (date and time of PICKUP), which location you would like to pick up at, the flavor, 
I HAVE A PICTURE OF A CAKE I LIKE OR WANT RECREATED. HOW CAN I SEND THIS TO YOU?
You can share your pictures by
  • Bringing the picture to either location: Friendswood: 124 S. Friendswood Dr., Friendswood, TX 77546 | Nasa: 18051 Point Lookout Dr., Houston, TX 77058
  • Texting us:  (346) 624-9213 PLEASE INCLUDE "NASA" or "FRIENDSWOOD" with your text to let us know where you want to order/pickup from.
  • Emailing us: Friendswood: [email protected] | Nasa: [email protected]
  • Sending us a message on facebook: m.me/jennysbakerynb or instagram @jennysbakery

​
DO I NEED TO PAY FOR MY ORDER IN ADVANCE?
Yes. No order is confirmed until we have received a payment of at least half. 

​Cake Questions

DOES MY CAKE NEED TO BE REFRIGERATED?
Most of our cakes do not require refrigeration unless it is a cake with whipped creme icing or topped with fresh fruits or fresh fruit fillings, and cheesecakes. 
Please also refrigerate your cake if it is not consumed within one or two days.
MY PARTY IS OUTSIDE IN THIS TEXAS HEAT. WILL THAT BE A PROBLEM?
​Keep the cake indoors for as long as possible. Once outdoors, it's best if the cake is kept under a tent or awning or in the shade. Serve the cake within thirty minutes to an hour of being outdoors. 
HOW SHOULD I STORE MY CAKE?
Room temperature is fine for most cakes except for cakes with whipped creme icing, fresh fruits, and cheesecakes. 
DO YOU HAVE CHOCOLATE CHIP COOKIE CAKES?
Absolutely. Orders can be placed at least 24 hours in advance. 
I WANT A SMOOTH CAKE BUT I DON'T LIKE THE TASTE OF FONDANT.
We specialize in butter creme icing, so our cakes are smooth without having to use fondant icing. 
However, there are certain designs, that can only be achieved with fondant icing. 
WHAT FLAVORS DO YOU OFFER?
  • WHITE ALMOND+
  • CHOCOLATE
  • MARBLE
  • BANANA NUT
  • BLACK FOREST
  • BUTTER
  • CARROT
  • COCONUT
  • FRESH STRAWBERRY
  • GERMAN CHOCOLATE
  • GRAND MARNIER
  • ITALIAN CRÈME
  • LEMON
  • PINEAPPLE
  • PINEAPPLE UPSIDE DOWN
  • RED VELVET
  • SPICE
  • STRAWBERRY SHORTCAKE
  • TRÉS LECHES
  • YELLOW
You can also check out our cake menu here: www.jennysbakery.com/cake-menu.html
WHAT IS YOUR MOST POPULAR CAKE FLAVOR?
Our signature all-time-favorite flavor across the board is our White almond cake with our White almond butter creme icing. 
I SEE THAT YOUR MOST POPULAR CAKE FLAVOR IS WHITE ALMOND BUT I'M ALLERGIC TO NUTS. 
Our yummy white almond cake is actually created with an almond imitation and should not affect people with a nut allergy. However, we do work with nut products, so depending on how sensitive your allergy is to nuts, our bakery might not be right for you.
DO YOU HAVE EGGLESS CAKES?
We do not offer eggless cakes. ​
​DO YOU HAVE GLUTEN-FREE CAKES?
We are happy to offer yellow gluten-free cakes and cupcakes. ​
CAN YOU PUT A PICTURE ON MY CAKE? (Edible image, some call it screen printing)
Yes, we can. Just send your picture to us by email (to the location you would like to pickup at)
Friendswood: [email protected] | Nasa: [email protected]
OR text us at (346) 624-9213 PLEASE INCLUDE "NASA" or "FRIENDSWOOD" with your text to let us know where you want to order/pickup from.
CAN I BRING IN A BAKED CAKE FROM SOMEWHERE ELSE AND HAVE YOU DECORATE IT FOR ME?
Due to health and safety reasons, we are unable to decorate a cake that was not baked at one of our two locations. 
CAN I BRING IN A RECIPE FOR YOU TO BAKE/RECREATE FOR ME?
We do not accept requests to bake or recreate recipes.
CAN I CUSTOMIZE A CAKE?
Absolutely. You're welcome to come in, text, or email us your picture inspiration or we can create something together specific to your vision and needs.

General Questions

​CAN I MAKE CHANGES TO MY ORDER ONCE IT'S ALREADY BEEN PLACED?
Changes can be made to an order up until 24 hours before pickup. 
​CAN I CANCEL MY ORDER?
Orders can be cancelled up until 24 hours before pickup. The amount paid on the order will be reserved as store credit with no expiration that can be used in part or whole at any time and can be transferred. 
I HAVE CAKE TOPPERS, FLOWERS, ETC. FOR MY CAKE. WHEN DO I NEED TO BRING THESE ITEMS IN?
Fresh flowers can be brought in the day before pickup or day of. Other cake toppers can be brought in when placing the order or at the time of pickup up. 
Some toppers are best placed on top when the cake arrives at the event destination. Your cake specialist can help you determine what is best for your particular order. 
I PLACED MY ORDER AT [NASA]. CAN I PICK UP AT [FRIENDSWOOD] INSTEAD?
With advance notice (at least 24 hours), that's generally not a problem. Just give us a call to make your request.
DO BOTH LOCATIONS OFFER THE SAME PASTRIES?
We offer most of the same baked goods in our store-front cases, except for a couple of items. However, if there is anything you would like to order at one location that isn't normally something you can buy in-store, you can place your order in advance (at least 24 hours) and we can accommodate you. 
Ex. We sell scones at our Nasa location but not our Friendswood location. But if you place an order for scones at our Friendswood location at least 24 hours in advance, we can have the order ready for you to pick up at Friendswood. 
WHAT ARE YOUR HOURS?
Friendswood:
Monday-Friday 9:00-6:30,
Saturdays 9:00-4:30
Sundays Closed (During peak seasons, we may be open on Sundays for morning pick-ups)
Nasa: 8:00-6:30
Monday-Friday 8:00-6:30,
Saturdays 8:00-4:30
Sundays Closed
​DO YOU DELIVER?
In short, yes. We do charge a delivery fee, so please contact us to inquire further.
WHAT DO I NEED TO KNOW WHEN PICKING UP MY CAKE?
All cakes should be placed on a level surface to prevent sliding. 
DO I NEED A SPECIAL VEHICLE TO TRANSPORT OR PICK UP MY CAKE?
A level surface is needed for all cakes.
Large cakes will need a roomy vehicle. 
The back of a minivan or SUV is usually suitable for most cake pickups. 
Car trunks are acceptable for pickup when it's not scorching hot outside :D 
ARE YOUR PRODUCTS NUT-FREE, OR CONTAIN KNOWN ALLERGENS?
​Our yummy white almond cake is actually created with an almond imitation and should not affect people with a nut allergy. However, we do work with nut products, so depending on how sensitive your allergy is to nuts, our bakery might not be right for you.
DO YOU OFFER OTHER CUSTOMIZED PASTRIES BESIDES FOR CAKES?
Yes! We can customize cakes, cupcakes, cookies,, cakeballs, pretzels, and large marshmallows!
DO YOU HAVE MY PREVIOUS ORDER ON FILE?
Currently, we don't currently keep a file of previous orders unless you emailed us. However, we're working on it!
DO YOU HAVE GIFT CARDS/GIFT CERTIFICATES?
We sure do! Please stop by one of our locations to pick up a gift certificate in the amount of your choice. 
MY EVENT GOT CANCELLED. CAN I POSTPONE MY ORDER?
If given at least a 24 hour notice, we can change the date of pick-up for your order. Otherwise, in most cases, an order can be picked up and kept frozen for a week. 
HOW MANY LOCATIONS DO YOU HAVE?
  1. Friendswood: 124 S. Friendswood Dr., TX 77546 
  2. Nasa: 18051 Point Lookout Dr., Houston, TX 77058

Wedding Cake Questions

DO YOU CHARGE A CONSULTATION FEE?
Our consultation fee is $30 that includes up to 5 flavors and 4 guests (in total). If you decide to book with us, the $30 will be deducted from your wedding cake total. 
WHY DO YOU CHARGE A CONSULTATION FEE?
We value your time and commitment. Our fee ensures your appointment will be with our dedicated wedding specialist to craft your cake and answer all your questions about your special day. 
HOW LONG ARE CONSTULTATIONS?
Depending on how clear you are on what you want your cake will look like, style, flavors, etc, the consultation can take between 30-45 minutes. 
DO I NEED AN APPOINTMENT TO PLACE A WEDDING CAKE ORDER?
You are welcome to come in and place an order or even email in your wedding cake order if you already know what your dream cake looks like and know which of Jenny's fantastic flavor(s) you love!
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